Support
We answer every email — usually within 24 hours on weekdays.
Email us at [email protected] for anything: setup help, license questions, refunds, bug reports, or feature ideas. You'll get a reply from the people who actually build SnapQio, not a bot.
Before you write — quick self-help
- Setup & system requirements — see the download page: Windows 10 (2004+) or 11, x64 or ARM64, no admin rights needed.
- SmartScreen warning on install? Click More info → Run anyway — the installer is new and not yet code-signed. You can verify the SHA-256 checksums printed on the download page.
- Common questions — free vs Pro limits, privacy, refunds and more are covered in the FAQ.
License & activation
- Your license key arrives by email right after purchase (check spam for "Lemon Squeezy").
- Activate in the app: tray icon → Activate SnapQio Pro… → paste your key.
- One license covers 2 of your PCs. Moving machines? Deactivate in the app first (or email us and we'll free the seat).
- Cancelled subscriptions simply revert to the free plan — unlimited screenshots and the full editor stay yours.
Refunds
Every plan — monthly, yearly and lifetime — has a 14-day money-back guarantee. Email [email protected] from your purchase email address and we'll refund you through Lemon Squeezy, no questions asked. Details in the Terms of Service.
Reporting a bug
Include these three things and we can usually fix it fast:
- Your SnapQio version (Settings → bottom of the window) and Windows version;
- What you did, what you expected, and what happened instead;
- A screenshot or recording of the problem — you know the perfect tool for that. 😉